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carel janse van vuren

1 reviews | Active since May 2022

25 Oct 2022, 14:15

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Account No: *** This is a revolving credit account since 2005. It was paid always ontime. As some stage I took a readvance and during last year it was paid up in full. I never since last year received statement and had to go every time to the Branch for statements. Since last year all of a sudden I received statements By Annualy. Although the account was in credit debits were **** against it. I send an email to Standard Bank for an explanation with no reply.

Thanks.

0
Replies (2)
Standard Bank
Standard Bank's reply25 Oct 2022, 14:18
Official
Good Day Carel

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply25 Oct 2022, 14:20
Official
Hi Carel Janse

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***