VM
Vuyolwethu M

1 reviews | Active since Dec 2021

10 Mar 2023, 22:39

Accound blocked due to suspected *****

I just switched to standard bank about 2 weeks ago.My account was blocked due to standard bank suspecting that my account is being de*****ed.. they blocked it as I made multiple payments on my account on the same day.I could not access it nor use my cards.I had to go in the bank the next day.Eventually it was unblocked, but the instant money vouchers were not,I went in again to unsuspend all the instant money vouchers,only to sit on the phone for 2hrs trying to resolve the matter.I left without it being resolved.The consultants at the walmer park branch were helpful, but yet the matter was not resolved with the consultants that they had over the phone.The people at the branch hope that it will appear on the next day.I am utterly dissapointed by standard bank.I understand their security measures but it should not be to the expense of their clients,for them to suffer to get their monies unsuspended because of their tight security measures. My number is ***.I hope this matter is resolved promptly as I am not willing to go to the branch again for this.

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Replies (1)
Standard Bank
Standard Bank's reply11 Mar 2023, 08:28
Official
 Good day Vuyolwethu

This is not the level of service we strive for. We understand your frustration and would like to help. We would like to get you sorted as soon as possible. 

 Our team will be in touch. 
 
 Kind Regards 

Standard Bank Help Centre 
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