Accessbond issues

I phoned the home loan sales dept to apply for an access bond on the 25th May and was told it would take 5 working days to be approved. Why you have to apply for this facility in the first place I don't know because Nedbank offers this automatically with every home loan calling it NedRevolve. I waited 7 working days and still no sms, so phoned back to be told they still working on it! More days passed while I kept checking my online banking profile to see whether or not it was active.. 2 weeks later it did appear active as I was able to transfer a small test amount out of the loan acc which I had now transferred R5000 excess into. I've yet to receive any sms confirming whether or not the access bond was approved. I did however receive an email on the 10th June! <br> I then transferred another lump sum into the home loan which reflected immediately as being excess available funds. The very next day the available balance had dropped down to R1127.69. I then phoned AGAIN to ask why this had happened and spoke to a consultant that could only tell me that a Balance Limit Adjustment had to be made and this would take 10 working days!! Now there is another balance which is still not right!!