Access to Statements

Standard Bank offers the worst service! I have been struggling for months to access MY statements for MY term loan. I have been into the branch and been on the phone numerous times for up to 2 hours at a time. Every time I get told a different story with a different excuse. First they tell me if I set up my app banking I will be able to access the statements. For some unknown reason to me, Standard Bank had all the incorrect email addresses so that was the 1st issue with the app. EVENTUALLY that was sorted and then I find out that the incorrect card number is somehow on the system for my profile - yet again another hour phone call to have this resolved. After this is sorted eventually they spend another 30 minutes trying to link the term loan - eventually I get told it cannot be linked and can now only be added as a beneficiary and this is the way it's done for all term loans - why they spent 30 minutes trying to link it then I do not know. So after spending days trying to have the app sorted to be able to download the statements it now turns out I actually can't even get the statements off the app. I was then told I needed to request my statements which I did last week - I was very clear in asking for my statement to be sent from the date of inception last year and I received a 180 day statement. Now again today I am on the phone for over an hour being bounced from person to person to try find someone who will email my statements through to me. How can I have an account which get's paid into monthly but I have NEVER EVER received a statement for?! And why is it this difficult to get statements which I should easily have access to? As a customer I have NO idea what I am paying for as basic services are clearly not offered.