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Tamarin B

1 reviews | Active since Mar 2021

03 Mar 2021, 16:57

Access to bank account from overseas

We have been trying to access my sisters bank account online for the last 2 months. We do not have access to the email or cell phone that it was made with. We have been told at least 4 different stories on how to get money transferred out of her account and spent numerous hours on hold and in bank queues.

Every time I have gone to a bank with the documents and information I was told by a consultant I was given a different story.

I have heard of numerous people having this issue and other banks are able to handle it.

There only option now is that she must fly home in the middle of a pandemic?

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Replies (3)
Standard Bank
Standard Bank's reply03 Mar 2021, 23:17
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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TB
Tamarin B's update04 Mar 2021, 10:38
Reviewer Update
This has not been addressed at all. I was on call for a further hour today been bounced around between different consultants.

This is absolutely unacceptable.

I have had no communication and am horrified at the service at Standard Bank.
Standard Bank
Standard Bank's reply08 Mar 2021, 09:09
Official
Good day Tamarin B

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Please can you look at your e-mail and respond accordingly to us in order to assist you.

Thanking you.

Kind regards, 
Complaint Resolution Centre