Access Loan

I am extremely disappointed with Standard Bank Access Loans, I took out a small access loan about a year ago, I signed the documents and it was approved, this was last year March, the first debit order went off officially around May. Every month the moment my salary goes into my account the loan gets deducted, I have never missed a payment, a year later I get a message saying that I am in the arrears for my loan account, I immediately phoned your loans department to find out how is this possible if I have always paid every month, to find out that those initial months when my loan started they had technical issues and could not debit me, now they want to make arrangements for me to catch up this amount? Firstly how is this my problem? The debit orders were never processed from your side, how am I all of a sudden liable for a technical issue you had for 2 months initially, I was never contacted during that period to confirm anything.

I have always been a loyal client to standard bank and have always paid my credit every month without ever having an issue. I feel completely dis-hearted with Standard bank now.