Access Bond View Nightmare

I have been trying to get a view of the balance of my access bond facility and was told I needed to open a transactional account with SBSA for this to be possible. I was assisted over the phone with opening the account and was told to go to the branch to do a card collection. Today I went to Northgate branch as soon I found a gap and was assisted with a bank card. When trying to login on the app using the card details for this account, I was dismayed to get an error message alerting me that the card details do not match what is on records. What do I have to do in order to have a view/access my access bond facility? This is frustrating and cements the reason why I stopped banking with SBSA.