Access bond unlinked for no reason

I had a linked access bond facility via Standard Bank . I use it from time to time. I put in extra funds over above my normal installment . TOn Sunday the 22 of October 2017 , I needed to transfer some of extra funds which i put aside for my son's wedding.

I received a message saying i could not do this on my account. I have been able to do this in the past. I received the same message on Monday morning when i tried. I decided to take off later from work to go to the bank. Before i could leave , i received a message from a lady called Jody Scorgie from Standard Bank to say that my access bond facility has been unlinked and i will not be able to access funds any longer.

I was shocked and surprised. I told her that this was shocking service. The decent thing to do is to notify a customer well in advance of something like this, so they can prepare for sort of thing. I asked her about all the extra funds i put into the bond. She said that i will have to reapply, and she put me through to new business.

I was asked a barrage of questions , after which , they asked me to tell my wife to phone them. My wife was then asked a barrage of questions. They told me they will process a request to relink my account. I asked about all my extra funds which was previously available to me. They said i will only know when the application is processed.

My family and friends are really shocked at the bad service and lack of answers from Standard Bank. I need access to the extra funds i put in