YG
Yeglin G

1 reviews | Active since Sept 2012

26 Jul 2017, 19:34

Access Bond Servise Stopped

<p>I have had an access bond facility on my new homeloan from inception of my bond account 53-067-689-3. I deposited an amount of R614.12 into my access bond on 03 Jul 2017, and this showed as available every time I logged ito my banking profile. After the 25 Jul 2017, when my seconf debit order went off, I noticed that I had zero balance available. After calling into the homeloans department for assistance, the lady advised that nothing was wrong. I decided to do a test on 27 Jul 2017 of transferring a further R1000 to this account to check if it showed as available, however, this too did not show as available. This tells me that Standard Bank has removed my access bond facility without any notification, and more importantly without my concent. This is definitely ********** and I would like this matter resolved ASAP, and my R1614.12 made available to me once again. Is this how Standard Bank decides to increase their revenue. Had I known this, I would have went to the competitors for my homeloan.</p>

0
Replies (1)
Standard Bank
Standard Bank's reply27 Jul 2017, 17:10
Official

Dear Yeglin

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***