1 reviews | Active since Jun 2021
Access Bond not as advertised
I took out a home loan with Standard bank in December 2021. I then proceeded to activate the Access Bond feature that can be linked to the loan. As advertised I should be able to have access to any funds I place in the Access Bond over and above my monthly instalments. After having deposited R100 000.00 into this account (Whilst still maintaining my monthly instalments), I now only have access to R78 000.00. After numerous attempts (on the phone and physically in a branch), nobody has been able to inform me on where R22 000.00 of my "accessible" funds have been absorbed to. This product (as nobody has been able to make it clear to me) therefor does not at all seem to be what is being advertised, as I was lead to believe that I would be allocating my funds in a completely liquid financial product, not locking portions of it into an unaccessible pool.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***