Access bond not activated

Item: Standard Bank
Rating: 2
Author: Johannes S

Standard Bank's reply: 07 Oct 2020, 11:51

Good day Johannes,

We have received your complaint and would like to assist you further.

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.

We note that your request has been resolved.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty.

Kind regards Complaint Resolution Centre This morning I git a reply from homeloan stating I am not on a access bond but must really.I am very unhappy as this was resolved on 7 October 2020 .Please can thy fix this

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

18 Mar 2021, 03:29

Hello Johannes, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***

Standard Bank's reply18 Mar 2021, 03:29

Official