Access Bond limit not loaded on dealine given

I am a private banking client in the Vereeniging branch A access bond on my trusts property was approved on 9 March 2015 and Fareed Ebrahim from Private Banking in Vereeniging informed me that the access bond limit will be loaded within 7 working days. I waited the 7 working days and on 18th March 2015 I phoned them because the limit was not loaded. He informed me that they had systems problems. This is know 5 days after the deadline of the limit to be loaded (18 March 2015) and they have still have not loaded the limit. It this is how you treat private clients I do not want to know how none private clients are treated. Can I please have some help that the limit is loaded on the system.