SL
Samantha L

1 reviews | Active since May 2016

11 Jun 2018, 10:22

Access bond - less money?

Hi. We had a balance of R5000 which was deposited into our Access bond facility. Now I see there is an amount of R4894.43. Where has R105.57 gone? Looking at the t&c's of the facility it doesn't mention any costs for depositing and withdrawing. Kindly explain.

0
Replies (2)
Standard Bank
Standard Bank's reply11 Jun 2018, 14:30
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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SL
Samantha L's update13 Jun 2018, 09:47
Reviewer Update
Got the electronically generated generic response from Standard bank and 2 days later no one has contacted me!