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Anneska T

1 reviews | Active since Nov 2012

26 Oct 2022, 14:06

Access bond fascility

My husband and I have a joint bond. We pay the bond by EFT every month.

April 2021 we app**** for an access bond fascility as we wanted tot pay a lump sum into the bond.

I was told by the consultant inside the bank that I need to open a savings account for a debit order on the bond to be debited i order for us to register the access bond fascility.

I specifically asked her numerous times into which account will the transfers be made from the bond, and she reassured me only into the account where the bond will be debited which is a Mymo account that I opened.

6 months later my husband started making transfers into his cheque account from oir bond without my consent. I wasn't aware of it.

We are busy with a divorce now and I want to know who is liable for the withdrawals that he made from the bond account after the consultant in the bank told me that the transfers can only be made into the Standardbank account that is debited for the debit order?

0
Replies (12)
Standard Bank
Standard Bank's reply26 Oct 2022, 14:16
Official
Hi Anneska

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
AT
Anneska T's update02 Nov 2022, 11:55
Reviewer Update
Good day Standard Bank

No correspondence or updates up to date?

Can anyone contact me in this matter please.

Thank you
Anneska du Toit
Standard Bank
Standard Bank's reply02 Nov 2022, 13:39
Official
Good Day Anneska

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
AT
Anneska T's update08 Nov 2022, 12:00
Reviewer Update
Still no response Standard Bank??? It has been 14 days now? No contact, no feedback?
Standard Bank
Standard Bank's reply08 Nov 2022, 12:17
Official
Good day Anneska

We sincerely apologize for the delay in resolving this matter.

We will request our team to look into this matter.

Our team will be in touch with further feedback.

Kind regards 
Standard Bank Help Centre 
***




AT
Anneska T's update08 Nov 2022, 12:17
Reviewer Update
When?
Standard Bank
Standard Bank's reply08 Nov 2022, 12:31
Official
Hello Anneska

Our team will be in touch.

Please be on the look out for our feedback.

Thank you

Kind regards 
Standard Bank Help Centre 
***
 






AT
Anneska T's update15 Nov 2022, 15:33
Reviewer Update
Good day

Can Clifford Lukele please get in contact me.

Thank you
Standard Bank
Standard Bank's reply15 Nov 2022, 16:13
Official
Good day Anneska

Thank you for getting in touch with us. We have referred to the Home Loans team. 

Kind regards 
Standard Bank Help Centre 
*** 
AT
Anneska T's update16 Nov 2022, 13:23
Reviewer Update
Still waiting for Clifford Lukele to contact me since yesterday.
AT
Anneska T's update16 Nov 2022, 13:24
Reviewer Update
I have also left messages with the home loan department yesterday and they said he will contact me.
Standard Bank
Standard Bank's reply16 Nov 2022, 14:19
Official
Good day Anneska

We have flagged this matter with our team.

We will be in touch with further feedback.

Sorry for the inconvenience.

Kind regards 
Standard Bank Help Centre 
***