Access bond facility on Home Loan

i app**** for an access bond facility on one of my home loans almost two weeks ago. I had been making additional payments to my bond almost every month. After i was promised that i will be sent an sms advising of the outcome of the application, nothing came through. I phoned in and was advised that the facility has been made active. <br> After checking my account i discovered that my additional funds are not reflecting as they had been prior the activation. I have been calling since last fri and was promised that the funds will be available this past Sat 18Jul latest Mon 20th. None of that happened!<br> I phoned again yesterday and was told the funds will be available today 21Jul. <br> Today again, funds are still unavailable. I phone again and i am told that there wasn't a hold added to the account and therefore i will need to wait for another 48 hours and a further 5 working days for whatever it is that they now need to do. <br> <br> This is absolutely pathetic to say the least. <br>