Access bond facility changes
The Home Loans department sent out documentation the way the access bond facility works and is changing in 10 days. Sms a number and a representive will call back for clarity or changes. Sent the sms 1 week ago. No call. Phoned in and spent R70 doing security checks to be told she doesnt know why no debit order was taken off this month, was a mistake on their side and someone will email me regarding the debit order and direct access change. Still no call.
We are down to about 3 days now and the type of bond changes and i need clarity and not happy with change.
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Standard Bank's replyOfficial
15 Apr 2018, 05:34Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply15 Apr 2018, 05:34
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,