Access Bond facility

Standard bank offered me an excellent interest rate at the time of the purchase of my new property. Unfortunately, the activation of an Access Bond facility following the transfer and registration of the bond seems to be an absolutely insurmountable task and I even though I have submitted the forms electronically more than a week ago, it has not been activated yet. How difficult can it be? In this day and age, when I did not even go to a branch to obtain a home loan, why is it still required when an Access Bond has to be activated? It is frustrating and exhausting.