1 reviews | Active since Feb 2012
Access Bond
<p>I app**** for an extended bond which was granted and paid into my account.On 3.4.2017 I paid some money into my bond account only to find out that nothing show as available. On 4.3.2017 I phoned ********** 001 and spoke to Anacencia who will sort this out after sending an email to the relevant people. Nothing happen. Phone again 5.4.2017 and spoke to Nkolo at same nr and according to her they need FICA documents of which was handed in at the attorneys when I signed for the extended bond. I told her that and she insited that I go again to a branch for whcih I had to take off work to do. Coming to |Standard Bank Braamfontein Gugu Dlamini assisted and according to her it was not necessary for me to bring it again it already showed on the system, she phoned the homeloan dept and it was confirmed to her. Then I ws promised it will be sorted the same day. On 6.4.2017 I phoned AGAIN and spoke to Odelia who indicated that the ATM stop has not removed yet and the escalation time to fixed it was end of day of which she will phone me personally to confirm that it has been done. NOT TO MENTION NOTHING HAPPEN.. On 7.4.2017 I phone AGAIN and spoke to Elizabeth.. O no it still ahs not been done but she will phone me back and send me an email OF WHICH DID NOT HAPPEN UP TO NOW!!!!!!!!!!!!!!!</p> <p>HOW LONG DOES I HAVE TO WAIT FOR THIS TO BE FIXED AND IT COST ME MONEY TO PHONE BECAUSE EVERY SINGLE TIME I HAD TO HOLD ON FOR AT LEAST 20 -25 MIN.....UNEXCEPTABLE FOR ME BEING A CLIENT OF STANDARD BANK FOR 36 YEARS AND GET TREATED LIKE THIS.....</p> <p>I NEED THIS SORTED OUT IF NOT BY MONDAY 10.4.2017 I WILL PUT IT ON AGAIN AND EVERY DAY UNTIL THE PROBLEM HAS BEEN SORTED</p>
And so NOTHING HAPPENED up to now. Nothing updated. How long do you need to wait. I send an email to the so called Prestige banking email to ask for assistance and a week later they only responded and I rep**** on that and no reply back. DO NOT know why you have the so called prestige banker if they do not respond as they promised. I think you client service is pathetic
And so NOTHING HAPPENED up to now. Nothing updated. How long do you need to wait. I send an email to the so called Prestige banking email to ask for assistance and a week later they only responded and I rep**** on that and no reply back. DO NOT know why you have the so called prestige banker if they do not respond as they promised. I think you client service is pathetic
Spoke to Kevin today 10.4.2017 the stopeed have been removed but the access bond has not been updated and they have a turn around time until 12.4.2017 because problem was only logged by Standardbank on Friday 7.4.2017. I ALREADY COMPLAIN on 4.4.2017.
ABSOLUTELY PATHECTIC AND THIS KIND OF SERVICE FOR LOYAL CLIENT FOR 36 YEARS!!!!!
STANDARDBANK PLEASE WAKEUP YOU ARE GOING TO LOOSE CLIENTS!!!!!!!
Spoke to Kevin today 10.4.2017 the stopeed have been removed but the access bond has not been updated and they have a turn around time until 12.4.2017 because problem was only logged by Standardbank on Friday 7.4.2017. I ALREADY COMPLAIN on 4.4.2017.
ABSOLUTELY PATHECTIC AND THIS KIND OF SERVICE FOR LOYAL CLIENT FOR 36 YEARS!!!!!
STANDARDBANK PLEASE WAKEUP YOU ARE GOING TO LOOSE CLIENTS!!!!!!!
Thank you for posting your comments.
As per out discussion today 10 April 2017, your matter has been escalated accordingly.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
As per out discussion today 10 April 2017, your matter has been escalated accordingly.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
I got a call from Clearwater branch. I did not use my access bond for the last 6 months!!!!! that is why the access bond is not active....biggest lot of *******!!!!! I used it in Febr and March 2017 and now I HAVE TO TAKE OFF WORK AGAIN to go and swipe my card in Clearwater which I cannot do. I got the call from Zeenath this morning and Im waiting for ther to come back to me....
I got a call from Clearwater branch. I did not use my access bond for the last 6 months!!!!! that is why the access bond is not active....biggest lot of *******!!!!! I used it in Febr and March 2017 and now I HAVE TO TAKE OFF WORK AGAIN to go and swipe my card in Clearwater which I cannot do. I got the call from Zeenath this morning and Im waiting for ther to come back to me....
AT LONG LAST!!!!!!! PROBLEM SORTED. Access bond available balance does show now on internet after a week`s fighting, and after I was again told to go to a branch yesterday which should be totally unnecessary and time wasting.
Thanks
AT LONG LAST!!!!!!! PROBLEM SORTED. Access bond available balance does show now on internet after a week`s fighting, and after I was again told to go to a branch yesterday which should be totally unnecessary and time wasting.
Thanks
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***