EM
Emmanuel M

1 reviews | Active since May 2023

30 May 2023, 16:13

Acc suspend Without any Prior valid reason

Standard Bank is by far the worst bank ever. My Prestige cheque acc has been blocked since 26 May without any notification or warning communication because of a mere and lousy R900 payment received. Your ***** Department is horrible, Ishmael is super *********** and dishonest by informing me that My account is active when I still can't make any payments or instant Money from my Mobile App. 4 Days Later after Multiple Attempts trying to Transact, this Blue bank has failed me dismally. Its Month end, I have debits orders and purchases to make. Kgothatso Khumalo from Prestige attempted to help and still I cannot make any further transactions. I am seriously happy to close my account with you guys now!!! Disgruntled and Dissatisfied at your bleak and dim banking ethics

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Replies (2)
Standard Bank
Standard Bank's reply30 May 2023, 16:15
Official
Hi Emmanuel

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply31 May 2023, 13:06
Official
Hi Emmanuel

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***