FV
Frances V
1 reviews | Active since Dec 2012
23 Jan 2026, 15:16
Abysmal Standard Bank!!!!
Not only have we had terrible service from the home loans department, but also from the accounts department. Not only did they manage to get my and my husband's account details totally mixed up, they then insisted it was our fault. We spent 6 months trying to get only my details on my account to no avail. I have since left Standard Bank. And to add to it we have now had absolutely abysmal service from the home loans department. If you are thinking of going to Standard Bank for a homeloan go elsewhere.
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Replies (1)Standard Bank's replyOfficial
23 Jan 2026, 15:20Dear Frances
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jan 2026, 15:20
Official
Dear Frances
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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