ABYSMAL SERVICE

I've lost track of the number of times I've called Standard Bank today. People don't know how to direct the call; the programmed voice keeps telling me 'It can't catch that'. I literally haven't been directed to the right person in about five calls all with waiting periods. l'm convinced that the last person has hanged up twice (Thandi). Zero accountability. ZERO. WHAT GOOD IS A BANK YOU CAN'T ACTUALLY USE?