Abysmal service

Stopped my cheque card twice today. Call centre is impossible to use - gave up after 50 minutes when no one could help me. Spent almost 2 hours today hanging around in their useless call centre. This pattern is for every transaction I made in the last month. Call centre agents cannot help you, also cannot give you a number for someone that can help you. I have significant amounts in the care of this bank, but cannot pick up the phone and directly speak to anyone. Complaints on their website are ignored. Call centre agents are offended when you are upset when you speak to them not caring that it takes 45 minutes before you spend to an actual human being.