Abysmal service

I went into the branch just after 11am and into the queue waiting for inquiries. I was no 18 in the queue. Only two inquiry tellers were working. In 30+ minutes there was no movement in the queue as the customers at the booths were still being assisted. After 30+ minutes two people gave up and left. I followed them soon after as I was not prepared to wait for what appeared to be an eternity. There was no floor supervisor on duty and none of the staff appeared to be interested. Considering the hefty bank fees we pay, it seems customer service is of no interest or concern to any employees in the bank.