Abysmal ***** management by Standard Bank

I noted several large repeat international items posted to my Standard Bank credit card on 13 December 2022 which wiped out my available balance and reported this to Standard Bank ***** on the morning of 14 December. I didn’t receive any notification of the amounts deducted and no prompt to authorize the payments which also included several repeat amounts My card was blocked and a new one sent to me. I was told that I would receive a response within 7 days, was register on WhatsApp to receive updates and eventually followed up on 28 December after receiving no response. I was told I’d receive a response within 24 Hours as the case had been escalated, Today 5 January I followed up again on the ***** line After 40 minutes my call was dropped After another 50 minutes a banker called Innocent answered and after some engagement indicated that he had emailed the investigators to provide an update. I then indicated that I would wait on the line given my previous experience while he provided me with a contact number and name. After another 30 minutes he came back and indicated that he couldn’t hear me although I could hear him clearly and indicated that I should phone the ***** line. I’m then called again waited 30 minutes Repeated the story and the call was then dropped again

I have been with Standard Bank for almost 40 years but from this and recent engagements I can only conclude: 1. The Standard Bank ***** management processes and management are wholly inadequate 2. I don’t believe that my investments are safe with Standard Bank 3. Standard Bank client experience is abysmal

I would think that the Standard Bank Board and audit committee should be taking the executive to task particularly given the Board’s fiduciary duty to protect the interests of clients but seem totally unaware