Abysmal Customer service

Item: Standard Bank
Rating: 1
Author: Doreen M

This is the second review being submitted due to the fact my problem remains unresolved. Depite numerous attempts and countless emails the bank wants another new bond application (second one) to be submitted for 2 properties they currently hold the bonds on and which are up to date despite the fact it is now over 2 years since my husband died.

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Replies (1)

Standard Bank's replyOfficial

01 Mar 2019, 15:17

Dear Doreen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply01 Mar 2019, 15:17

Official