MW
Mandy W

1 reviews | Active since Aug 2019

12 Feb 2021, 06:04

ABUSE OF POWER

I am SO frustrated!!!! I have been under debt review for the last 5+ years. I am now FULLY paid up, and waiting on Standard Bank for my paid up letters, BUT evidently there was credit, yes credit on two of my accounts, so I had to wait for SB to refund me this money, before I could receive my paid up letters. YOU ****** owe ME money and now I must wait for you!

I was refunded yesterday, but still NO sign of my paid up letters. I feel completely powerless and equally abused at my most vulnerable. You are playing with peoples lives here!!!!!

I cannot receive my clearance certificate from Debt Busters until they receive these fully paid up letters and now I am completely at the mercy of your debt review department who takes days to return any correspondence.

HELP ME PLEASE!!!!!

I need to renew my lease agreement and without my clearance certificate from Debt Busters I am in danger of losing my place to live.

0
Replies (2)
Standard Bank
Standard Bank's reply12 Feb 2021, 16:33
Official
Thank you for posting your comments

We are looking into your matter and feedback will be provided shortly

Kind regards

Complaints Resolution Centre

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Standard Bank
Standard Bank's reply18 Feb 2021, 10:11
Official
Thank you for allowing us the opportunity to look into your matter. 
An email response has been sent to you today 18  February 2021 

We appreciate your support and loyalty. 

Kind regards
Complaints Resolution Centre