ABUSE AND DELIBERATE LACK OF RESOLVE FROM STANDARD BANK MANAGER

i have been a customer for standard bank for over 15 years, both for my personal and business accounts. i am deeply disappointed by the lack of customer service from my account manager Thami Hadebe. i wrote to him on the 14th of December with a query to return misposted funds. He responded saying another department is looking into it. To-date nothing has been done. i wrote 3 follow up emails and no response came back from him. it is service like this that makes you question the commitment to resolve customer issues. Standard bank has been sitting on my query for more than a month, no courtesy calls, update or resolution at all. i wrote an email begging for the name of the department thats handling my issue or contact person so that l can bypass my silent account manager, i was denied that. i wonder if it is not a construction effort to deprive me of a solution and deny me peace of mind of banking with standard bank. 45 days to look into a simple issue? The frustration is beyond imagination. THe feeling of helplessness is choking. I would not wish this treatment on my worst enemy. But its happening and life is going on for this genteman while misrepresenting the bank with his lacadaisic approach to business. This is a cry for help, attention and a closure for my query.