Absoulutely Disgusted By Your Service

I had called your call centre and was informed that I could have my credit card re-instated and it would take 5-7 working days. So I made my way to your Windermere branch on the 13/05/2015 and app**** to have my card re-instated. I decided to call the call centre to check the status only to find that my application today 19/05/2015 was not sent through. Since today is the 4th working day I decided to go to the branch at 12:30 and Sherri was on lunch, So I left my details with Sivanasen Govender and asked for her to call me when she was in. At 15:00 I had not received a call, Furious as hell I jumped into my car and went back as I knew they were closing, When I got there my details were laying on her desk and no call. I had asked Sherri why my application was not sent through only to be told that their fax machine was not working since the 13/05/2015.Please can I ask why was I not informed, Why was a multi-billion rand companies fax not fixed, Why could the manager not take it to another branch......Gosh why was nothing done. Does Ben Kruger or Sim Tshabalala know how you'll operate at ground level. Please can someone senior call as I want and explanation and the issue resolved