AS
Alexander S
1 reviews | Active since Jan 2017
26 Feb 2021, 08:52
Absolutely useless bank
Absolutely useless bank. Their online systems are constantly broken. Nobody ever contacts you back no matter how many channels you go via to request support. If you go into a branch you'll wait at least an hour for a consultant.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Feb 2021, 23:09Dear Alexander Stevens,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply26 Feb 2021, 23:09
Official
Dear Alexander Stevens,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
AS
Alexander S's updateReviewer Update
27 Feb 2021, 10:51I've been waiting for over a week now to be contacted about my loan application. It took Capitec less than 2 hours to call.
AS
Alexander S's update27 Feb 2021, 10:51
Reviewer Update
I've been waiting for over a week now to be contacted about my loan application. It took Capitec less than 2 hours to call.
AS
Alexander S's updateReviewer Update
04 Mar 2021, 13:16"This service is currently unavailable. Please try again later, while we investigate"
2 weeks later, and you're still investigating. What do we pay bank fees for??
2 weeks later, and you're still investigating. What do we pay bank fees for??
AS
Alexander S's update04 Mar 2021, 13:16
Reviewer Update
"This service is currently unavailable. Please try again later, while we investigate"
2 weeks later, and you're still investigating. What do we pay bank fees for??
2 weeks later, and you're still investigating. What do we pay bank fees for??