MB
Mark B
1 reviews | Active since Jul 2011
14 Sept 2022, 15:39
Absolutely useless!
If I could rate you a zero I would! I’ve made a settlement payment on my RCP account and called your absolutely useless contact center to cancel the stop order linked to the account and close the account. I got transferred to 3 different people and none of them could assist. I lost my patience and hung up! I need someone to contact me to cancel the stop order and close the account. FYI, I am not paying any additional charges for your incompetence if the account is not closed today.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Sept 2022, 15:47Good Day Mark
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Sept 2022, 15:47
Official
Good Day Mark
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
MB
Mark B's updateReviewer Update
14 Sept 2022, 15:48I’m not holding my breathe
MB
Mark B's update14 Sept 2022, 15:48
Reviewer Update
I’m not holding my breathe
Standard Bank's replyOfficial
14 Sept 2022, 15:57Good Day Mark
We will get our consultnats to revert you.
Kind Regards
Standard Bank Hello Peter Team
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We will get our consultnats to revert you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Sept 2022, 15:57
Official
Good Day Mark
We will get our consultnats to revert you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultnats to revert you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 Sept 2022, 11:19Dear Mark
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Sept 2022, 11:19
Official
Dear Mark
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***