Absolutely Useless

I have received the most disgusting service from Standard Bank. I app**** for a payment relief in May 2020 for the months of June till August. I have called them on the 5th of June, 20th, 30th, 3rd July and again today 6th July and not body seems to know that my application was received. I spoke to a manager on the 3rd July by the name of Christina who put me through to debt care center and I spoke to an agent by the name of Nohlohlo who assured that my query will be sorted. I called again this morning and no body knows who assisted me. I have spent over 2 hrs on the phone requesting a manager to assist me and each time I was just transferred to a different department. The last agent I spoke to who was extremely rude by the name of Rhandzu who refused to provide with her surname has no sense of customer service. I am so sick of Standard bank. It's was the greatest mistake moving banks. Hopefully someone will read this and realize the **** and level of stupidity that some of the agents have working for such a big bank.