ABSOLUTELY USELESS!

<p>A week ago I started having problems logging on to internet banking. I was asked for an OTP number. Never happened before. No OTP numbers came through on my phone. Spoke to the assistant of my Private Banker (she's never available), eventually managed to get through to the IT department after trying for three days . Am told "everything's fine their side". They will escalate it it if I want, and it could take up to a week. After a bit of a rant I got to speak to the supervisor, Kaya, who has promised me a reaction sooner. I wait to see. Meanwhile I have the old-fashioned joy of standing in a Standard Bank queue for anything up to 45 minutes at a time.</p>