Absolutely the worst turn-around time

My husband and I are in the process of wanting to build a home in January. We sent through all our information to the home loans section beginning of December to 4 different consultants who all claimed that they did not receive our information and then they all confirmed that it was received. Then after a week or more thinking that it was sorted, we only received emails to say that no information has been received and that we have to resend. <br> We went to Somerset Mall Standard Bank in the hopes that the consultants there can sort out this problem with Standard bank Home Loans. The consultant also informed us that on the system she could see that it was confirmed that they received all our information. <br> Apparently our application also expired and we had to send our ID's and proof of address as well - even though we currently have a home loan with them and this was never on the check list that was given to us initially.<br> <br> We have received approval from FNB and ABSA within days but we thought that we could get a better rate with Standardbank since we have done well with our financial conduct.<br> <br> Absolutely the most pathetic service we have ever seen