Absolutely terrible service from standard bank

Absolutely terrible service from standard bank yet again... This is my 2nd complaint about the same matter... While calling or emails give little or no resolution... They have a bunch off idiots as there call center agents, who have little or no understanding off the banking services... Even thou a person responds to the the complaint and assures u they will sort it out it goes unassisted days after, the latest agent Tebogo Botlhoko who sent a response that makes no sense whatsoever to my question... And my follow up question has been left unanswered days now... All i want is my latest bond settlement amount... With new interest rates app****... Then i can make settlement... And your simple yet no meaning sorry for the delayed response is not exceptable anymore... Next complaint goes to the banking ombudsman