absolutely terrible cutomer service at standard bank westgate!

At 8.40am on Saturday 30th September 2017 there were 24 people in front of me in the que at enquiries. Two tellers on duty at month end. Most people were in the que to collect their credit cards. By 9.20 the que had not moved and I realized I was not going to get anywhere soon. My concern is That I can only go on a saturday as I work during the week and surley they can have more than 2 tellers on board. A lady complained to the floor manager and she explained that they have a skeleton staff on a saturday. She went to speak to the ladies behind the desk, only for them to roll their eyes up to the heavens most probably thinking 'difficult customer' This is ridiculous as I have to go again this saturday and I suppose repeat the awful experience as their banking hours during the week is 9am to 3.30pm.