JW
Juanita W
1 reviews | Active since Apr 2022
03 Aug 2022, 14:10
Absolutely shocking service from Standard Bank ***** Department.
I have been waiting since the 18th of July for a ***** case to be resolved with Standard Bank. I am not in agreement with their investigation and yet in spite of numerous phone calls and emails I CANNOT actually get to speak to an actual person about it. When calling you are kept holding between 30min - 45min after which I have given up. I have been with Standard Bank for over 30 years now and am now for the first time considering moving banks.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Aug 2022, 14:22Good day Juanita
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply03 Aug 2022, 14:22
Official
Good day Juanita
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
JW
Juanita W's updateReviewer Update
05 Sept 2022, 14:25PLEASE NOTE THAT THIS ISSUE IS STILL NOT RESOLVED IN SPITE OF NUMEROUS CONVERSATIONS WITH STANDARD BANK
JW
Juanita W's update05 Sept 2022, 14:25
Reviewer Update
PLEASE NOTE THAT THIS ISSUE IS STILL NOT RESOLVED IN SPITE OF NUMEROUS CONVERSATIONS WITH STANDARD BANK
Standard Bank's replyOfficial
05 Sept 2022, 14:30Good Day Juanita
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Sept 2022, 14:30
Official
Good Day Juanita
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***