Absolutely shocking service
I have been a client of Std bank for over 20yrs. Recently I went into the bank on the 30th April to request a statement going back as far as 2014 as I have only recently found out that I can claim disability tax as I am a paraplegic. I was charged over R1300 for the statement and told it would take 3 working days. I have phoned to request a follow up last week and still do not have the statement but you have happily taken my money for it. I have stated that it is urgent as I need to submit payments on there for tax and no one seems bothered to get them to me. How you can justify charging that amount is disgusting. Day light *******. I understand you need to charge a fee but that is not right.
Dear Jené Frost
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Dear Jené Frost
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
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Dear Jené Frost
Thank you once again for posting your comments.
I refer to our telephonic conversations and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Jené Frost
Thank you once again for posting your comments.
I refer to our telephonic conversations and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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