Absolutely rude and dismissive staff member

Having held a credit card with Standard Bank for nearly 30 years, the fact that I have a good line of credit with them should serve as proof that I have handled my account well over the years. I ALWAYS pay a much higher instalment than the minimum requirement which has helped build my credit rating over the years. This month, over the holidays, I forgot to make my payment (of a paltry amount not worth mentioning). I understand that I call to me was justified however the tone and manner of Gloney, the woman who called me was not. I was spoken to as though I was a ********