Absolutely ridiculous

<p>Since the 10th of May I'm applying for an readvance on my bond (an already previously approved bond, NOT a new bond). With the application I was informed it only takes 7-10 working days to have the funds available. It is now the 28th of June and I just received another email of more documents required. This is ridiculous and I find it absolutely pathetic that it takes such a long time to get a readvance on my bond after I fully repaid it in 4 years and it is a 20 year bond. The bond was approved previously and now to get the advance again more and more documentation is needed everytime that I follow up on it- being ridiculous by itself to have to follow up every week. I have never received such bad and slow service in my life. </p>