GS
Glenda S

1 reviews | Active since Mar 2009

18 Mar 2015, 14:11

Absolutely Ridiculous

I went to Standard Bank to pay off my credit card and to close it. I owed an amount of R 327.00 and seeing that I do not bank with Standard Bank, I had to do a cash deposit. I was then told to contact the branch to close the account. I now find out that I need to pay an additional R 15.90, a cash deposit fee for the money I deposited into that account to close it. Now were is the logic in that and why did the teller not tell me that there is going to be a charge. Now, guess what, I need to go back to Standard Bank to pay the R 15.90 and let me guess again, another cash deposit fee will need to paid for this cash deposit. Absolutely absurd and ridiculous.

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Replies (1)
Standard Bank
Standard Bank's reply19 Mar 2015, 13:33
Official
Hello gsingh,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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