Absolutely Putrid Service

<p>As a financial advisor, my client (who is a standard bank client for many years) has recently taken out bond cover with said bank. I have been trying to get Standard Bank to assist in completing a cession document in order to cede her life cover with our insurance company over to Standard Bank.</p> <p> </p> <p>This process has taken over 2 weeks and 6 consultants later with no joy whatsoever. The client is frustrated and as a professional, she doesnt have the luxury of sitting in a bank everyday (which she initially did go to and was told by a consultant at the Overport city branch that they will sort it out) try to sort this simple issue out.</p> <p> </p> <p>Service requests have been created ( ********** 700 / ********** 618). Escalations have happened, yet no proper answers.</p> <p> </p> <p>I sincerely hope and pray that someone with the correct knowledge can either contact me (power of attorney sent through to standard bank) or the client.</p> <p> </p> <p> </p>