Absolutely poor service for business account

<p>For months now we have been requesting a statement from Standard Bank Meyerton and have had no luck as the statement never gets send. So today my wife goes in to the bank and firstly recieves a very cold attitude from the busineess banker who did not seem interested in helping us out. When told that we require a statement she was first told to get one from enquiries, when explained that we require a statement older then 3 months it was then said that we should take it off internet banking, Finally after being explained that we require an original bank statement my wife was told that it was send and he banker explained to my wife how to open this e-mail. On this point we have recieved many statements not only from Standard bank but many other companies and have no issue opening or seeing these statements. If one is send to us we will be able to open it and save the time of having to go into the bank and go through such cold attitudes for a service that we pay for and are charged various fees on a monthly basis. </p> <p>Secondly the only reason we have to go into the bank itself is because our bank statements gets send to a home street address. Despite bringing this up various times this has not changed. Now when it is mentioned to the banker she says that its impossible and we must prove that the statements are being mailed to our street address (where the post gets put into the gate for anyone to take which does not help in keeping our information discreet).</p> <p>If these statements were beinbg e-mailed to us there is no need to request for one and pay for it each time as well.</p> <p>Being with standard Bank for a while now its strange to see the service detroriate to such an extend as with the previous banker although we hardly had interaction, each time was a very pleasant experience, where as now we feel hesitant to contact our business banker regarding our own account due to such an attitude. Maybe its time to start looking at other banks who are friendlier with customers...</p>