1 reviews | Active since Feb 2018
Absolutely pathetic service received from Standard Bank
I app**** for a credit card on 1 Feb and was told it got approved When I went to pick up my cheque card I assumed I would be picking up my credit card as well (seeing the application was done on the same day??) To my dismay the branch consultant could not pick up any application whatsoever for a credit card on my profile. It is now 2 weeks later and every day I have to struggle with contradicting answers from these so-called consultants. 1 tells me it's on its way and the next tells me there was never any application to begin with. This morning (to make matters even worse), Standard Bank phones me to tell me I have been preselected to apply for a credit card! Are you kidding me???
HOW USELESS CAN STANDARD BANK BE?? I WILL BE SWITCHING TO FNB
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We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Nadia Aucamp
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Nadia Aucamp
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***