Absolutely pathetic, service delivery definitely not one of your priorities!!!

Item: Standard Bank
Rating: 1
Author: Thinus B

Dear Standard Bank, it's the year 2021 where stuff gets done like in yesterday. Was removed from Debt Review close to a year ago, numerous clearance certificates sent to you and yet you are the only Financial Institution still declining me because of debt review. But then again, it took 2 months for you to approve my Wife's vehicle finance so no surprise there. You are a disgrace, time to wake up Standard Bank

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

04 Jun 2021, 01:30

Hello Thinus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply04 Jun 2021, 01:30

Official

Hello Thinus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Thinus B's updateReviewer Update

04 Jun 2021, 08:14

That's what you said complaint dated 5 February already, still not resolved. Link below. Doesn't look good at all, just empty promises.

https://www.hellopeter.com/standard-bank/reviews/system-a-mess-***

Thinus B's update04 Jun 2021, 08:14

Reviewer Update

Thinus B's updateReviewer Update

08 Jun 2021, 12:05

And still no feedback

Thinus B's update08 Jun 2021, 12:05

Reviewer Update

And still no feedback