Absolutely pathetic service delivery

i have been trying to increase my rcp loan for over 2 weeks now with shocking service from all departments involved across the board! My personal banker at Clearwater, Charity Khumalo has also not been helpful. No response on emails, no feedback, I have to mail 3 times a day asking for feedback and then still need to phone in person. Do I not pay for this service? The most shocking part is that there was an issue with a petrol card that has been paid off for months and your systems are not updated! Why the hell not? Why must I tell you to update your systems? Why must I go through so much effort for a card within your own back? Why do your departments not talk to each other? Why must I stay with standardbank?? I phoned on Tuesday to get it resolved, still waiting(ref ***) I phoned again this morning, still waiting on an email almost 1 hour later(ref busisiwe 10:50) THIS IS PATHETIC! Im not even trying to get a huge amount of money! It equals less than 3 months of my salary! Yesterday I had a conversation with charity where I explained how crucial my time lines are and I said if she does not get back to me by 12 today I will start complaining. This is posted so guess what....