Absolutely pathetic service.

16 Dec 2024, I noticed *****ulent transactions on my account. Phoned and reported it. The call centre agent informed me that my new banking card would be delivered to me. I then requested the new card be sent to a branch close to me as I am on holiday away from home. I even spelled the town name (Langebaan) and the branch name Laguna Mall Standard Bank Branch. A week later I went to the branch to get a temporary card just to be able to do transactions on holiday. And again confirmed the card delivery to the branch. Long story short. It is now my 3rd visit back in at home to a branch to find out where my bank card is and to find out what the outcome of the ***** investigation is. Worst part of it is having to sit and wait at a branch for hours to be assisted. And the call centres also take 20-30 minutes to just answer the call. The service is absolutely pathetic and the turn around time for any request is beyond ridiculous.