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1 reviews | Active since Jun 2013

05 Oct 2020, 11:52

Absolutely pathetic service

This is honestly the last straw with these guys. I have been waiting for nearly 2 months for a resolution to my chargeback dispute. Standard bank are claiming FNB did not process the chargeback, FNB are claiming that they did, this deadlock between Standard Bank and FNB has left me out of pocket for some time, and the lack of feedback is unacceptable.

Even that standard bank complaint resolution centre hasn't sent me a ref number yet for my complaint from 3 days ago.

I have had it with standard bank now, after 10+ years with them, I will be leaving them at my earliest convenience. Don't join this bank, they are completely useless and don't care about their customers.

0
Replies (4)
Standard Bank
Standard Bank's reply05 Oct 2020, 12:38
Official
Good day Brent,

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre
AB
A B's update06 Oct 2020, 12:36
Reviewer Update
I still have not had anyone contact my, you should be ashamed of yourselves. I am absolutely livid with this damn bank
AB
A B's update07 Oct 2020, 11:29
Reviewer Update
Day 3 and still no response, way to go!
Standard Bank
Standard Bank's reply13 Oct 2020, 09:57
Official
Good day Brent, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that response has been sent to your email address on the 13/10/2020.

Kind regards 
Complaint Resolution Centre