Absolutely pathetic service

<p>I am absolutely disgusted with Standard Bank, i received an e-mail to go in to a branch and swop my old magnetic strip card to a chip enabled card, this was done at the Chili Lane branch in Sunninghill, What the branch failed to advised me on was that i had to have all my beneficiaries and other cards linked at the branch when the new card was issued, it’s now month-end and all my beneficiaries are off my profile on the app as well as internet banking. I call the "so called" call center for assistance and they cannot assist me, so now i have to go in to a branch to have these beneficiaries retrieved and linked to my card. I have been a Standard Bank customer all my life and have seen so benefit whatsoever in being a loyal client, The time has definitely come for CHANGE and i am definitely looking at options to change my bank. All other banks are making strides forward, but Standing Bank, NO WAY, their slogan should change to MOVING BACKWARD</p>