Absolutely Pathetic service

Worst service I have ever had. My credit card stopped working - on Friday the 23rd of November. Can't pay for anything online - It just keeps declining - all merchants.

Standard Bank Credit Card divisions tells me it a problem on the merchant side... KLM Airlines, TakeAlot, eDreams and Patric Adair Designs... All merchant side problems?

I went to my branch on Friday the 30th November, where they said they can't help me with my Standard Bank Credit Card, I'll have to call the CC division.

I was on the line with the CC Division, then after an hour they put me through to the MasterCard SecureCode division. Another half an hour. No results. Finally, after I said I'd like up close all my standard bank accounts, they let me speak to a consultant. The consultant wasn't helpful and she was quite rude.

Facebook assistance said they'll get someone to phone me, nothing.

I phoned telephonic support 9 times in the course of a week. One consultant said he'll elevate my issue with management, another consultant said he'll elevate it to IT, they'll send me a reference number and give me a call back - obviously didn't happen

I am at the point where I want to cancel all my Standard bank services and move to another bank.

I have been waiting 11 days for any feedback. Pathetic service