Absolutely pathetic service

Hi<br> <br> I recently made the mistake of applying through standard bank home loans. After many unsuccessful calls I was finally approved standard bank then sent me a quotation which I have accepted, had I have known this was going to be such a disaster I would have used someone else. My offer was subject to a bond confirmation by the 9th to date I can get no finalisation from standard bank placing my offer at risk. I contacted the call centre requesting such a document and spoke to Khelo who was unresponsive and did not listen to a customer who is trying to resolve this. She cut me short and was unresponsive, I question the staff working for you. This is surely not the way you should be treating customers???? I require urgent feedback as Standard bank is placing the sale of the property at risk.